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Holidays in Cambodia |
Terms &
Conditions
Destination Cambodia is a
Trading name of Destination Store Ltd which is a fully bonded
company company with the CAA (Civil Aviation Authority) with ATOL
nos.6375( a Tour Operators Licence).
All bookings are made on the basis you have read and accepted the
following booking conditions. Reading these booking conditions forms
part of your contract with Destination Cambodia and that you have
the authority to accept them on behalf of all persons in the party.
Therefore please read these conditions carefully.
The contract is made on the terms of these booking conditions which
are governed by English law, and the jurisdiction of the English
Courts.You may however choose the law and jurisdiction of Scotland
or Northern Ireland if you wish to do so.
Your Financial Protection
Destination Cambodia holds an Air Travel Organiser's Licence (ATOL
6375) issued by the Civil Aviation Authority. This means your money
will be refunded or you and your party repatriated if already
overseas in the unlikely event of our insolvency. In relation to
holidays with an air segment, we provide this security by way of a
bond held by the Civil Aviation Authority under ATOL number 6375. If
you book arrangements other than an air package, the financial
protection referred to above does not apply.
Your agreement with us
Our contract shall come into existence when we issue our
confirmation invoice, except in the case of bookings made within 10
weeks of departure in which case special conditions apply (see
below). You just pay a deposit of £250 per person (excluding
infants). The balance must be paid 10 weeks before departure. If the
booking is made within 10 weeks of departure it is deemed to be a
late booking and the contract between us comes into effect upon your
confirming to us your acceptance of the arrangements and our
receiving payment. In this case the full balance must be paid at the
time of booking. If the deposit and/or the balance is not paid in
time we may cancel your booking. If the balance is not paid on time
we shall retain your deposit as per our cancellation charges.
Bookings
Some airlines do not allow access to their live seat 'inventory' or
last seat availability. It is occasionally possible that after
confirming a reservation the airline may reject the booking. This
occurs very occasionally and should it occur, we will contact you
within 48 hours to advise that this situation has arisen. In this
instance we will not be liable for any additional costs incurred in
having to purchase new tickets at a higher fare. Payment for tickets
will be refunded if the seats are not confirmed by the airline.
Payments and Tickets
We accept all major debit and credit cards (except & Diners) and
payment by cheque. A 3% charge is levied on all credit card
payments( Amex 3.5%) no charge for Debit Cards. Cheques should be
made payable to Destination Store Ltd. We can only accept a credit
card from one of the passengers stated on the booking. The ticket
delivery address must match the credit card billing address. Once we
have confirmed the booking to you and we have received payment, your
travel documents will be forwarded approximately two weeks prior to
departure. For departures within 14 days please refer to our travel
documents section. In order to take advantage of special fares, we
may be required to issue tickets well before travel. Cancellation
charges of 100% of the flight cost will be levied if you have to
cancel or make any changes after tickets have been issued (for
changes the full price of the flight will have to be paid again even
if the same flight is used). This also applies to discounted
business class fares.
Travel Documents
Tickets and documentation will be issued and sent within 14 days of
your departure date.
It is your responsibility to check all your written documentation
and travel documents when you receive them and inform us immediately
of any discrepancies, so they can be rectified before your
departure. Failure to do so may result in extra costs being
incurred, for which Destination Cambodia cannot be held responsible.
Please contact us if you don not receive your documents within
5 working days of your departure
Insurance
It is a condition of this booking that you are adequately insured.
If you have not taken out the insurance recommended by Destination
Cambodia, it is your responsibility to ensure you have sufficient
cover for your trip.
Price
Certain bookings will be subject to a Booking Fee. We will advise
you at the time of booking if this applies and it will be reflected
in the price you pay for your travel arrangements. Whilst every
effort is made to avoid surcharges, Destination Cambodia reserves
the right to pass on any cost increase levied by the suppliers. No
surcharge will ever be levied for air tickets after we have received
full payment in cleared funds and tickets have been issued. The
price of your travel arrangements can be varied due to government
action, increase in transportation costs (e.g. airfares and cost of
fuel), changes in dues and taxes (including VAT) or fees payable for
services (e.g. landing taxes or embarkation/disembarkation fees at
ports and airports) or to reflect fluctuations in exchange rates. In
the case of any small variation, an amount equivalent to 2% of the
price of your travel arrangements, which excludes insurance premiums
and any amendment charges, will be absorbed or retained. For larger
variations this 2% will still be absorbed for increases but not
retained from refunds. In either case there will be an
administration charge of £1.00 per person . If this means that you
nave to pay an increase of more than 10% of the price of your travel
arrangements, you may cancel your travel arrangements and receive a
full refund of all monies paid, except for any amendment charges.
Should you decide to cancel for this reason, you must exercise your
right to do so within 14 days from the issue date printed on your
final invoice. Whether you cancel or not you will also be entitled,
on the terms set out in respect of major changes in point 10, to
accept an offer of alternative travel arrangements from us if we are
able to do so and compensation as set out in point 10.
Please note that travel arrangements are not always purchased in
local currency and some apparent changes have no impact on the price
of your travel due to contractual and other protection in place. The
price of your travel arrangements was calculated using the exchange
rates provided by our suppliers.
Changes made by you
If, after our confirmation invoice has been issued you wish to
change your travel arrangements in any way, for example your chosen
departure date or accommodation, we will do our utmost to make these
changes but it may not always be possible. Any request for changes
to be made must be in writing from the lead name on the booking. You
will be asked to pay an administration charge of £25 per person and
any further costs we incur in making this alteration. You should be
aware that these costs could increase the closer to the departure
date that changes are made and you should contact us as soon as
possible.
Note: Certain travel arrangements (e.g. advanced purchase air
tickets) may not be changeable after a reservation has been made and
any alteration request could incur a cancellation charge of up to
100% of that part of the arrangements.
Cancellation by you
You or any of your party may cancel your travel arrangements at any
time. Written notification from the lead person on the booking must
be received at our offices. You will be required to pay the
applicable cancellation charges up to the maximum shown below.
Please note that in the case of a part cancellation, where only
certain members of your party cancel, in addition to incurring the
applicable cancellation charges, we will recalculate the Holiday
Cost for the remaining passengers. You may have to pay the remaining
room charges such as single room supplements. For example, if this
results in one person occupying a twin room, a significant extra
charge may apply.
Period before departure within which written cancellation received
Cancellation charge % of price for the travel arrangements
Over 70 days Deposit
Between 29 and 70 days 50%
Between 15 and 29 days 70%
Within 15 days 100%
Changes made by us
We plan your travel arrangements many months in advance. Regrettably
amendments may sometimes be necessary and errors occasionally occur.
We reserve the right to make changes or correct errors at any time
both before and after our confirmation. Most of these changes are
minor and we will always try to advise you of these changes before
you depart if there is time. Flight timings and carriers advertised
may be subject to change for operational reasons. The final details
will be shown on your flight tickets and you should check these
carefully. If a major change does become necessary however, we will
inform you as soon as it is reasonably possible if there is time
before your departure. Changes to aircraft type with the resulting
lack of facilities promised at the time of booking are deemed to be
minor changes. A major change involves a change of UK airport (with
the exception of a change from one London airport to another),
destination airport (other than between two airports serving the
same city or resort), time of UK departure by more than 12 hours,
resort area, in the case of tours and cruises a significant change
of itinerary or offering accommodation of a lower standard than
originally booked.
If we have to make a major change you have the following options:
a) Accepting the altered travel arrangements
b) Cancelling your travel arrangements without charge
If you choose a) we will refund any difference in cost if the new
arrangements cost is lower. If the new arrangements cost is higher
then you will have to pay the extra costs. If you choose b) we will
refund all your monies to you. We will also pay compensation to you
(for either option a) or b) on the following scale:
Compensation per person (excluding infants) is payable as below
based on the date before your scheduled departure date when a major
change is notified to you.
More than 56 days Nil
29 to 56 days £10
14 to 28 days £20
Under 14 days £30
Compensation is not payable if we have to make changes for unusual
and unforeseeable circumstances, which we could not have avoided
even with due care. Compensation will not be payable in the case of
Force Majeure i.e. if we are forced to cancel or change your travel
arrangements in any way for reasons of war, threat of war, riot,
civil strife, industrial dispute, terrorist activity, natural or
nuclear disaster, adverse weather conditions or other circumstances
over which we have no control.
Cancellation by us
We reserve the right in any circumstances to cancel your travel
arrangements. For example, if the minimum number of clients that we
require for a particular tour or arrangement is not reached, we may
have to cancel it. If we are unable to provide the booked travel
arrangements you can either have a refund of all monies paid or
accept an offer of alternative travel arrangements of comparable
standard, if available. If it is necessary to cancel your travel
arrangements, compensation will be payable as detailed above. We
will not cancel a booking after the final balance due date unless
you fail to pay the balance or in the case of force majeure.
If you have a complaint
If you have a problem during your holiday, please inform the
relevant supplier Hotelier,Resort Representative or our local agent
immediately who will endeavour to put things right. If your
complaint is not resolved locally, please obtain a written report
from the supplier of the services in question (or our Representative
if applicable) and follow this up within 28 days of your return home
by writing to our Customer Services Department at Destination
Cambodia, giving your booking reference and all other relevant
information. Please keep your letter concise and to the point. This
will assist us to quickly identify your concerns and speed up our
response to you. If you fail to follow this simple procedure we will
have been deprived of the opportunity to investigate and rectify
your complaint whilst you were in the resort and this may affect
your rights under this contract.
Our Liability to you
We accept responsibility for ensuring that the travel arrangements
you book with us are supplied as described in promotional material.
We will always endeavour to ensure that any special requests you may
make eg non smoking rooms are fulfilled, however we can never
guarantee such requests. If any part of your travel arrangements are
not provided as promised due to the fault of our employees, agents
or suppliers, we will pay you appropriate compensation if we agree
this has affected the enjoyment of your holiday. We accept
responsibility should you or any member of your party suffer death,
personal injury or illness as a result of any failure to perform or
improper performance of any part of our contract with you by any of
our agents, suppliers or sub-contractors (providing they were at the
time carrying out work authorised by us) except where the failure to
perform or improper performance was due to:
a) your own acts or omissions
b) those of a third party not connected with the provision of your
holiday and which were unforeseeable or unavoidable
c) an event which could not have been foreseen or avoided even with
all due care.
Our liability in all cases (except death or personal injury) shall
be limited to a maximum of twice the cost of your travel
arrangements excluding insurance premiums and amendment fees.
However our liability in respect of carriage by air, sea and rail
and the provision of accommodation is limited in the manner provided
by the relevant international conventions and conditions of
carriage. You can ask for copies of these international conventions
from our offices. It is a condition of the acceptance of liability
above that you notify us of any claim in accordance with the
conditions relating to complaints. Where any payment is made to you
or any members of your party that person must assign to us or our
insurers any rights they may have to pursue any third party. They
must furthermore agree to fully co-operate should our insurers or we
wish to enforce those rights.
Personal Injury unconnected with your booked
travel arrangements
If you, or any member of your party, suffer death, illness, or
injury whilst overseas arising out of an activity which does not
form part of your travel arrangements or an excursion arranged
through us we shall at our discretion, offer advice, guidance and
assistance to help you in resolving any claim which you may have
against a third party, provided we are advised of the incident
within 90 days of its occurrence. Where legal action is contemplated
our written consent must be obtained. If the person concerned is
successful in obtaining a costs order against a third party or to
recoup costs under any insurance policy they may have, we shall be
entitled to recoup from that person the costs actually incurred by
ourselves. Our costs in respect of you and any member of your party
shall not exceed a total of £5,000.
Conditions of Carriage
When you travel with a carrier, the conditions of carriage of that
carrier will apply, some of which may limit liability. The
conditions of carriage of that carrier are incorporated into this
contract. You may ask for copies of the relevant conditions of
carriage from our offices. This brochure is our responsibility, as
your tour operator. It is not issued on behalf of, and does not
commit the airlines mentioned herein or any airline whose services
are used in the course of your travel arrangements. Please note that
in accordance with Air Navigation Orders in order to qualify for
infant status an infant must be under 2 years of age on the date of
return flight.
Passport, Visa and Health Requirements
All passport, visa, travel insurance and health certificate
requirements are your responsibility and Destination Cambodia
accepts no liability for any delay or expense incurred through any
irregularity in your documents. ts when you receive them and inf
vary by country and nationality and can change. Visit www.fco.gov.uk
for further information, however please note that we cannot be held
responsible for the accuracy of information on this website.
International Conventions
If any international convention applies to or governs any of the
services or facilities arranged or provided by us, or provided by
any of our suppliers, and you make a claim against us of any nature
arising out of death, injury, loss or damage suffered during or as a
result of the provision of those services or facilities, our
liability to pay you compensation and/ or the amount (if any) of
compensation payable to you by us will be limited in accordance with
and/ or in an identical manner to that provided for by the
international convention concerned (in each case including in
respect of the conditions of liability, the time for bringing any
claim and the type and amount of any damages that can be awarded).
International Conventions which may apply include: in respect of
international air travel, theWarsaw Convention 1929 (including as
amended by the Hague Protocol of 1955 and by any of the additional
Montreal Protocol of 1975) or the Montreal Convention 1999; in
respect of rail travel, the Berne Convention 1961; in respect of
carriage by sea, the Athens Convention 1974; in respect of carriage
by road, the Geneva Convention 1973; and, in respect of the
provision of accommodation, the Paris Convention 1962, which limit
the amount of compensation that you can claim for death, injury,
delay to passengers and loss, damage and delay to luggage. You can
get copies of the relevant conventions if you ask us. For the
avoidance of doubt, this means that we are to be regarded as having
all benefit of any limitations of compensation contained in any of
these conventions or any other international conventions applicable
to your travel arrangements.
Website Accuracy
Our programmes are planned and produced many months in advance of
its commencement of validity. Every effort is made to ensure that
the details, description and prices contained in the holidays and on
our website are correct, based on inspections, and information
passed to us by our suppliers. However changes do occur, sometimes
at short notice and therefore we will advise you at the time of
booking, or if after booking as soon as possible of any such changes
to our published information. It is not always possible for us to
control all elements of the holiday whereby advertised facilities
can sometimes become unavailable at short notice due to inclement
weather conditions, lack of demand, emergency repair works, etc.
Itineraries
Many of these holidays involve travelling, touring, local flights or
cruises, sometimes large distances and across borders. Whilst we
make every effort to adhere to the itinerary printed it should be
understood that changes may be necessary once the holiday has
commenced due to influences such as weather, political, or transport
conditions.
Changes made after travel
If, after your departure, a significant part of your Package cannot
be provided, you will be offered a suitable alternative if possible.
If it is not possible to offer you a suitable alternative or, for
good reasons, you do not accept the alternative arrangements, we
will return you to the place of your departure. If appropriate, we
will also pay you compensation, unless your return has been due to
circumstances beyond our control. The amount of compensation will be
reasonable, taking account of all the circumstances.
If any part of these Booking Conditions is found to be invalid, or
unenforceable, then the remainder of the conditions will not be
affected, and remain valid and enforceable.
Registered Office:
Destination Store Ltd
Axis House
242 Bath Road
Heathrow
Middlesex
UB3 5AY
United Kingdom |
United Kingdom |
English
